Last updated: September 21, 2026
Christian Pure memberships come with a 30-day money-back guarantee. Donations made by mistake can be corrected, and orders from the Christian Pure shop follow the shop’s own returns policy.
Membership refunds
If you are not satisfied with your membership, contact us within 30 days of your first membership payment and we will refund that payment in full, with no questions asked. Annual members may also ask for a full refund within 30 days of an annual renewal charge.
When we refund a membership payment, member access ends right away and we cancel the membership so it does not renew. The refund goes back to the payment method you used, and your bank may take several business days to show the credit.
Outside the guarantee, membership payments are not refundable, except where the law requires a refund or we made a billing mistake. If you think you were charged in error, contact us and we will look into it.
Cancelling a membership
You can cancel at any time from My Account by selecting Manage membership. After you cancel, you will not be charged again, and your membership stays active until the end of the period you have already paid for. We do not refund the unused part of a period, except under the 30-day guarantee.
Donations
Donations are generally not refundable. If you gave by mistake, such as a duplicate gift or the wrong amount, contact us within 30 days and we will work with you to correct it. To change or stop a recurring donation, contact us.
Shop orders
The Christian Pure shop handles its own orders, and returns and refunds for shop orders follow the shop’s refund policy.
Halo app purchases
Purchases in the Halo app are made through the Apple App Store or Google Play, and Apple or Google handles refund requests for them under its own policy.
How to ask for a refund
Send us a message through our contact form. Include the email address on your account or the one you used to give, the date of the charge, and the amount. Please do not send card numbers.